At Al Yam, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and mobile app. We adhere to global standards for data protection and privacy, and we encourage you to review this policy to understand how your information is managed.

 

1. Information We Collect

 

Personal Details, such as:

- Full Name
- Date of Birth
- Country
- Gender
- Marital Status
- Contact Addresses
- Phone Number
- Nationality
- Identification Documents (ID, Passport, Residence Permit, Driver’s License, or Work Card)
- Other information relevant to improving your experience

 

2. How We Use Your Information

We use your personal information for various purposes:
- Service Delivery: To process transactions, fulfill requests, and manage your account.
- Marketing and Updates: To keep you informed about our products, services, and special offers, as well as those from our trusted partners.
- Research and Improvement: To conduct surveys and gather insights to enhance our services, communications, and marketing efforts.

 

3. Sharing Your Information

Your personal information may be shared with Al Yam affiliates and trusted third parties to achieve the purposes stated in this policy. We do not sell or rent your data to non-affiliated entities. We may disclose your information:

- With your consent to this Privacy Policy.
- To provide the services or products you request
- When required for operational or contractual reasons
- To comply with legal obligations
- In emergencies to protect individuals’ safety and well-being

 

4. Your Consent

We may reach out to you via various channels to inform you about new offerings, updates, or special promotions. You can opt-out of these communications by following the instructions provided or contacting us directly. We will seek your explicit consent for collecting sensitive information, in line with data protection laws.

 

5. Personal Information

To ensure your personal data is accurate, we encourage you to review and update it regularly. Note that some information may be retained for legal or technical reasons even after removal requests.

 

6. Cookies and Tracking

Our website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can manage cookies through your browser settings, but disabling them may affect certain features. We also use tracking technologies to collect aggregate data for analysis and improvement.

 

7. External Links

Our website may contain links to other sites for your convenience. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies to understand how they handle your data.

 

8. Children’s Privacy

Al Yam does not knowingly collect information from individuals under the age of consent. If a minor provides us with personal data without parental consent, we encourage parents or guardians to contact us to remove the information and unsubscribe the minor from further communications.

 

9. Accuracy

While we strive for accuracy, we do not guarantee the correctness of information on our website. We use pseudonyms and stock images to safeguard privacy. We are not liable for any inaccuracies or subsequent actions resulting from the information provided.

 

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

 

11. Contact Information

For questions or concerns about this Privacy Policy or our data handling practices, please contact us at care@alyam.sa